by Scott Bronstad | Nov 15, 2017 | Software Release Notes
BPM 3000/4000 Series Autohandler
- Corrected a problem when the site is disabled but the stepper motor will not raise when the user clicks the “close sockets”
- Corrected an issue where the machine would not initialize with LPLA Cyberoptics camera
- Improvements to Inc120 Cyberoptics usage.
- Corrected an issue where Keyence laser users were having unsupported specifier errors during laser test when no specifiers were used.
Device Programming
- Corrected an error message and clarified instructions for performing AC measurement during calibration verification.
- Enabled customers to be able to certify 9th Gen site calibration through COC.
- Increased the reliability of analog slew rate test.
- Corrected a device continuity error that appeared for some algorithms on 9th Gen.
- Increased the reliability of analog slew rate test.
- Corrected a device continuity error that appeared for some algorithms on 9th Gen.
- Corrected a problem where some 9th Gen sockets were not being fully actuated when 4 sockets were installed on a given site.
- Corrected a problem where the Mechanical Benchmark device selection would issue a site memory integrity error.
- “Unsupported” error message is removed for Freescale Semiconductor MC9S08QG8CDTE or other devices when auto continuity is set as the reverse test on 9th gen site.
by Scott Bronstad | Nov 3, 2017 | Announcements, News, Technology
HOUSTON, TX—Nov. 3, 2017–BPM Microsystems adopted an Agile software development practice. What is Agile? Agile refers to a software development methodology based on empowering teams, who collaborate with customers, to rapidly deliver working software to customers. Continuous attention to technical excellence and quality improve the agility of a team.
Agile software development originates from the Agile Manifesto. The Agile Manifesto was created in 2001 by a group of seventeen leading figures in the software industry. It reflects their experiences of what principles and approaches deliver the greatest success in software development.
By rapidly delivering working software to customers, BPM is able to deliver valuable features and functionality to customers that achieve business values. Agile allows BPM to build projects around customer priorities and quickly adapt to new and changing priorities.
BPM customers benefit from Agile in many ways. Customer engagement and satisfaction are core to Agile. Improved visibility and customer feedback ensures BPM brings the most valuable products and features to market faster and with more predictability and reduced risk. With Agile, BPM is able to release weekly to every two weeks, instead of 6 to 8 times a year. The frequent release schedule gets valuable changes into customer hands faster.
Since adopting agile in 2017, BPM has seen quality improvements, team spirit is higher than ever, and functionality is being delivered steadily every sprint.
by Scott Bronstad | Oct 26, 2017 | New Product
HOUSTON, TX–(U.S. Tech)–Oct. 26, 2017– BPM Microsystems will demonstrate its new 4900 automated memory programming system at Productronica, scheduled to take place November 14 – 17, 2017 in Munich, Germany. The 4900, with its advanced chip-scale part (CSP) device handling, on-the-fly vision alignment, and HS400 programming speeds, satisfies a vast range of programming needs in one automated system. Featuring high-performance laser marking and 3D inspection, the 4900 provides advanced serialization and quality control, meeting the highest programming and cyber security standards for automotive, aerospace, medical, industrial and mobile device industries.
The 4900 is powered by the newest BPM 9th generation technology. This technology programs eMMC in HS400 mode, the highest speed mode available, as well as HS200, DDR and SDR. The 4900 supports a high-mix of devices on the same site, including microcontrollers, FPGA, eMMC, NAND, NOR and Serial Flash, delivering speed and versatility on one system.
Innovations for advanced CSP device handling include BPM patented WhisperTeach™ technology, which fully automates teaching the smallest CSP devices. A new camera delivers vision alignment across the x, y, and z axes, to accurately align small devices while in motion. The new alignment and positioning capabilities of the 4900 allow it to operate at full speed when handling CSP devices.
The 4900 introduces a new hybrid laser that combines fiber and Nd:YAG laser technologies for precision marking quality. Built-in mark verification and laser power monitoring at the point of mark ensure a consistent, damage-free mark on every device. The integrated 3D Inspection system completes the 4900 by delivering full device package validation after programming. The 3D Inspection checks BGA, CSP, QFP, TSOP, SOIC and J-Lead devices for coplanarity, bent lead, pitch, width, diameter, standoff and XY errors. 3D Inspection ensures each device meets specifications resulting in higher quality devices and lower overall costs.
by Scott Bronstad | Oct 20, 2017 | Software Release Notes
BPM 3000/4000 Series Autohandler
- Fixed issue with package dimension validation in the package teach.
Device Programming
- Fixed the numeric overflow problem for some devices when the auto range is enabled.
- Fixed an issue where BPWin would freeze with a checksum calculation progress bar after running a 2nd job session with serialization enabled.
by Scott Bronstad | Oct 2, 2017 | Announcements
HOUSTON, TX — Oct. 2, 2017 — BPM Microsystems today announced achieving 100% on Net Promoter Score®, or NPS®. Net Promoter Score measures customer experience and predicts business growth. This proven metric provides the primary measurement for customer loyalty in the business world today.
BPM Microsystems implemented Net Promoter Score on June 1, 2016, to drive improvements in business performance. The company monitors this score weekly. BPM Microsystems surveys each customer after closing a support case. The survey results allow BPM Microsystems to take corrective action or reinforce processes working well.
“We needed a consistent process to measure customer satisfaction and loyalty,” stated Corey Miles, Director of Customer Service at BPM Microsystems. “The feedback from the NPS survey has helped us improve multiple customer-facing processes, and the Customer Service team loves hearing how they are performing. Customer feedback adds a very personal touch to our path forward to world class customer service.”
The company surveys customers to understand “How likely is it that you would recommend BPM Microsystems to a friend or colleague?” Customers respond on a scale from 0 to 10, where 0 is “very unlikely” and 10 is “extremely likely”. Respondent scores are grouped into Promoters (9-10), Passives (7-8) and Detractors (0-6). Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score.
“Using NPS gives us a quantitative measure of the overall customer perception of the BPM Microsystems brand”, says Corey Miles. “BPM Microsystems values its customers, and NPS helps us get immediate customer feedback that lets us know when we are hitting the mark or not. This isn’t a ‘one and done’ score. Creating loyal customers is something we focus on every day.”
