by Scott Bronstad | Oct 1, 2018 | Announcements
BPM Microsystems makes a giant leap forward with the launch of their new website. Designed with a clean, modern, and responsive framework, www.bpmmicro.com boasts faster speeds delivered on a secure network. All of the features their customers and users expect are there and more, including a faster, easier way to interact with device support.
“BPM’s web site is mission critical for our customers,” says William White, Owner/Founder of BPM Microsystems. “We recognize that customers have a choice and so It is my goal to make BPM Microsystems the most convenient and responsive provider in the industry.”
It all starts with a foundation of a fully-managed WordPress host provider utilizing the Google Cloud Platform. The web host is a recognized WordPress host, with “speed-obsessive architecture” to squeeze every possible byte into a lively user experience (on mobile and desktop). The clean icon-based graphics are optimized as well, utilizing web vector files that are, on average, one-tenth the size of standard picture formats, yet are always high resolution regardless of how large they are displayed.
For those who surf on their phones, you’re in for a treat. The entire site has been optimized for the mobile browser, with content specific to the small screen (and blazing fast). Even the navigation is accessible by touch.
BPM has made it easier to get what you need. Simple, intuitive navigation is always available in the header. Device Search and Request are always within reach in the top navigation on the desktop. Not sure where to find something? Check out the robust search capabilities by clicking on the magnifying glass icon in the top nav.
BPM is also excited to announce the simultaneous launch of BPM Connect, their customer portal. “It’s the customer portal for doing just about anything with BPM— your cases, your device support requests, immediately and 24/7,” says Corey Miles, BPM’s Customer Delivery Director. BPM Connect allows their customers to interact directly with service and device support questions and service cases. They can follow their progress, add comments, request device support, and access intuitive how-to’s on frequently asked questions. “The goal is to have you up and running as fast as possible,” says Miles. BPM Connect is a portal with direct access to BPM’s Salesforce CRM, streamlining communication and giving customers access to their cases. To sign up for BPM Connect, or to see the informative video, go to https://www.bpmmicro.com/support/bpm-connect/.
by Scott Bronstad | Sep 17, 2018 | Announcements, New Product, News
BPM Microsystems announced today their latest Automated Programming Systems (APS) — the 3910. Rated at 1,432 Devices per Hour (DPH), the 3910 is the fastest device programming system in its class and price range. By utilizing on-the-fly vision centering, the engineering team at BPM increased real production performance by roughly 70% compared to the 3900, while maintaining a mid-level price point in the APS market.
“The 3910 delivers the lowest total cost per device by combining high throughput, ease of use, fast setup, high yield and the flexibility to program virtually any device on a single platform. All this is backed up by the most powerful software in the industry and our award-winning customer service team,” said William White, founder and President of BPM Microsystems.
“We have seen a lot of market excitement with the 3910 APS and we have already taken numerous orders,” said Colin Harper, Product Manager on the 3910. “By combining precision on-the-fly component alignment with optimized motion control, the 3910 is able to achieve real throughput previously only produced with the higher-priced systems. With reliable CSP support and high throughput, the new 3910 is truly in a class by itself,” says Harper.
The 3910 offers WhisperTeach™, one of BPM’s award-winning exclusive features. WhisperTeach™ automatically teaches the critical Z-height with 15-micron accuracy for each pick/place location even for very small packages, saving an average of 83% of the time required for job setup and increasing yield.
On-the-fly vision alignment is achieved with CyberOptics™, originally only available on their flagship product, the 4900. With full-time alignment, the new system can maintain maximum speeds without sacrificing precision. The 3910 has up to four 9th Generation high-speed universal programming sites, supporting up to 16 devices programmed simultaneously. Vector Engine with BitBlast, standard on all BPM’s 9th Gen systems, increases the throughput for high-density eMMC devices, compared to other systems. For example, on a 4GB Toshiba device, Vector Engine with BitBlast reduces program/verify time by over 8 minutes per device. In a direct comparison with one of BPM’s major competitors, that same device finished over 300 seconds faster on the 9th Gen programmer.
BPM will continue to offer the 3900 as a less expensive alternative for customers who don’t require the increased throughput.
See More on the 3910
See original press release here
by Scott Bronstad | Jul 9, 2018 | Announcements, News
HOUSTON, TX–July 9, 2018— BPM Microsystems finished the first half of 2018 with 62% year-over-year sales growth for automated programming systems. “After 33 years in business, we are still setting records across every aspect of our business,” said William White, President and CEO at BPM Microsystems. “Customers are responding positively to our best-in-class flexibility, reliability, capability, ease of use and support. It’s always a great feeling when you’re setting records. Our focus on trouble-free operation, customer productivity and total cost of ownership is really paying off.”
2018 Service Excellence Award
BPM kicked the year off with two prestigious awards. WhisperTeach™ won the 2018 NPI award for production software. This feature improves accuracy, productivity and prevents cracking of fragile CSP devices. BPM was also awarded the coveted Service Excellence Award for Highest Rating Customer Service in Device Programming Equipment.
BPM’s proven 4000 series handlers have more than proven their reliability with hundreds of installations worldwide with many systems still in 24×7 operation after more than 15 years. BPM’s proven 9th Gen programming sites deliver the fastest and most universal programming site technology on the market. BPM’s global service and support network serve the demanding requirements of mission-critical installations across six continents.
by Scott Bronstad | Jan 29, 2018 | Announcements, News, Technology
Pick and place errors account for the majority of quality issues when programming small devices. Pick and place inaccuracy occurs when the machine is not taught precisely. Teaching the machine manually is nearly impossible for small devices, and for larger devices operator skill and experience are required. Programming centers and manufacturers programming small devices incur added costs for labor, machine idle time, lost devices, damaged devices, escapes, and poor yield.
BPM invented WhisperTeach™, patented, to help programming centers and manufacturers reduce setup time per job, improve cycle time, reduce changeover time, and improve job accuracy. WhisperTeach™ uses artificial intelligence and an enhanced pneumatic system to learn and determine the accurate z-height between the nozzle and device.
Companies report manual teaching small devices takes up to 30 minutes per station. For programming centers with five changeovers per day, this costs 2.5 hours machine idle time and labor costs. With WhisperTeach™, the operator initiates WhisperTeach™ within the BPWin™ process control software during the normal job setup workflow. WhisperTeach™ completes the task in 4.37 minutes with a standard deviation 0.5mils, resulting in a savings of 2.14 hours per day.
Accurately taught jobs improve yield by eliminating pick or place errors. Companies have reported yields as poor as 80% on very small parts using manual teach depending on operator skill. WhisperTeach™ produces a job yield of 99.99% by eliminating any teach related issues.
WhisperTeach™ supports a wide range of device sizes, including Chip Scale Packages (CSP). WhisperTeach™ is now available on all of its automated programming systems (not just our larger systems).
by Scott Bronstad | Nov 3, 2017 | Announcements, News, Technology
HOUSTON, TX—Nov. 3, 2017–BPM Microsystems adopted an Agile software development practice. What is Agile? Agile refers to a software development methodology based on empowering teams, who collaborate with customers, to rapidly deliver working software to customers. Continuous attention to technical excellence and quality improve the agility of a team.
Agile software development originates from the Agile Manifesto. The Agile Manifesto was created in 2001 by a group of seventeen leading figures in the software industry. It reflects their experiences of what principles and approaches deliver the greatest success in software development.
By rapidly delivering working software to customers, BPM is able to deliver valuable features and functionality to customers that achieve business values. Agile allows BPM to build projects around customer priorities and quickly adapt to new and changing priorities.
BPM customers benefit from Agile in many ways. Customer engagement and satisfaction are core to Agile. Improved visibility and customer feedback ensures BPM brings the most valuable products and features to market faster and with more predictability and reduced risk. With Agile, BPM is able to release weekly to every two weeks, instead of 6 to 8 times a year. The frequent release schedule gets valuable changes into customer hands faster.
Since adopting agile in 2017, BPM has seen quality improvements, team spirit is higher than ever, and functionality is being delivered steadily every sprint.
by Scott Bronstad | Oct 2, 2017 | Announcements
HOUSTON, TX — Oct. 2, 2017 — BPM Microsystems today announced achieving 100% on Net Promoter Score®, or NPS®. Net Promoter Score measures customer experience and predicts business growth. This proven metric provides the primary measurement for customer loyalty in the business world today.
BPM Microsystems implemented Net Promoter Score on June 1, 2016, to drive improvements in business performance. The company monitors this score weekly. BPM Microsystems surveys each customer after closing a support case. The survey results allow BPM Microsystems to take corrective action or reinforce processes working well.
“We needed a consistent process to measure customer satisfaction and loyalty,” stated Corey Miles, Director of Customer Service at BPM Microsystems. “The feedback from the NPS survey has helped us improve multiple customer-facing processes, and the Customer Service team loves hearing how they are performing. Customer feedback adds a very personal touch to our path forward to world class customer service.”
The company surveys customers to understand “How likely is it that you would recommend BPM Microsystems to a friend or colleague?” Customers respond on a scale from 0 to 10, where 0 is “very unlikely” and 10 is “extremely likely”. Respondent scores are grouped into Promoters (9-10), Passives (7-8) and Detractors (0-6). Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score.
“Using NPS gives us a quantitative measure of the overall customer perception of the BPM Microsystems brand”, says Corey Miles. “BPM Microsystems values its customers, and NPS helps us get immediate customer feedback that lets us know when we are hitting the mark or not. This isn’t a ‘one and done’ score. Creating loyal customers is something we focus on every day.”
